Our small family-run business can produce quality furniture that will last for generations. We can deliver your furniture to any destination.

Our Guarantee

We offer the following guarantee on all products:

All our products are guaranteed for five years against any defects in materials or workmanship, which shall include joints, finish and fixings.

The terms of our guarantee are:

1. We will back up our guarantee for the remaining term time even if you sell the product on, up to the fifth anniversary of the issue date shown on the guarantee.
2. When we issue the guarantee we make some special requirements known to you that are essential for the care of your product. The guarantee certificate and these requirements form our guarantee to you.
3. If, by remote possibility, there is a reason to claim on the guarantee we will pay for courier costs.
4. We will give you the opportunity to choose a replacement product up to the value of the goods originally purchased.
5. Our guarantee is protected by our product liability insurance.

The procedure for making a claim:

1. As soon as the fault develops, you must call our free customer help line: 0800 4 582 372
2. We shall issue you a Returns Merchandise Authorization (RMA) by post or email.
3. The RMA will consist of a returns number and also a returns address label which must be attached to each item being returned.
4. We shall also include a returns advice which must be filled in stating the nature of any defect and signed by the person who raised the request for an RMA.
5. We will contact our courier and they will arrange a suitable time and date to collect the item(s).
6. The courier will ask for the signed returns advice and sign the copy which you will keep.
7. We may, at our discretion, decide to send our agent to examine the product at a time agreeable to yourself, who will propose a method of repair or replacement.

What we do next:

1. On receipt, we will examine the item(s) then contact you with a suggested method of repair, replacement or refund of the price paid for the item(s).
2. We will then give you a date for return of your item(s) where applicable.
3. If we cannot replace the item you will be refunded the purchase price including delivery.
4. If on inspecting the item(s), it is found that the problem is due to neglect, we will return the item to you and charge for the collection and return carriage.

Main Points:

• The guarantee can be assigned to a third party on resale of the product
• Call us FREE on 0800 4 582 372 if a fault develops
• If we cannot repair or relace the item, you will be refunded in full

Here is a sample of our guarantee.

Any questions? submit here.

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